Frequently Asked Questions
How soon do I need to send my flowers?Flowers should be shipped or dropped of as soon as possible. If the event was on Friday-Sunday they should be shipped on Monday overnight. If the event is Monday-Thursday they should be shipped the next day.
When shipping:
Cut ends of stems ¼ of an inch and wrap the bottom 3-6 inches of stems in wet paper towels and then saran wrap that portion to not leak moisture. Use a plastic bag if saran wrap is not available. wrap in paper towels or tissue paper. like you would see a bouquet at the store. place in a disposable cup upright. place the bouquet/cup down in a box in the center. Crumple tissue paper and fill box so that it does not move. Make sure to enclose the Order name in the box. We will send photos once we receive the flowers.
How do I get started?Getting started is simple. Reach out through our contact form or schedule a call—we’ll walk you through the next steps and answer any questions along the way.
How long does the process take?The preservation process takes 8-12 weeks. In order to keep such a quick turnaround we only preserve six bouquets a month. That is why its so important to save your date.
Do the flowers change color?Some flowers may change color slightly through the preservation process which is normal. Its also normal to have bubbles in the artwork. We make every effort to be as free of bubbles as we can but it only makes that piece unique and one of a kind if there are any.
What is the return policy?Cancellation & Refund Policy
Because each preservation piece is custom made from your personal flowers:
• The $50 Save-the-Date retainer is non-refundable
• If you cancel before flowers are received, no additional payment is required
• Once flowers are received and preservation has begun, all sales are final
• No refunds, returns, or cancellations after flowers are received
Do i need to reserve our date?Yes, we recommend reserving your date as early as possible. We only preserve six bridal bouquets a month. This gives us plenty of time to make sure each piece gets the attention to detail that is needed for quality one of a kind artwork. Booking & Payment Policy
To reserve your wedding date or event date, a $50 Save-the-Date retainer is required. This retainer goes toward your total order and secures your spot on our calendar.
• The $50 retainer is non-refundable
• When your flowers are received, the remaining 50% of your order total is required before preservation begins
• The final 50% balance is due before shipping or pickup
• Orders will not be shipped or released until the balance is paid in full